we do not accept returns or offer refunds unless the product has a manufacturing defect. As our candles are customized and handmade, there may be slight variations between the product image shown and the actual item.
No Returns: As our candles are specially handcrafted for each order, we do not accept returns. Please review your order carefully before confirming your purchase.
No Refunds: Refunds are not provided once an order has been received and processed.
Damaged or Defective Items:
If you receive a damaged or defective item, please follow these steps:
Take a video while unboxing the item.
Share the video on Instagram by tagging us posyflora_candle and sending a direct message.
Include a description of the issue, and we will review the situation and offer a replacement for the defective item.
Contact us : 8005187464